WE’RE HERE TO HELP
How can we help?
Start with these popular questions, or email our team.
Where do I find my orders?
Open My account, select Customer dashboard, then Orders. Sign in using the account you used at checkout.
What does Provincial shopping mean?
It shows products assigned to your selected province or territory. Switch to Canada-wide to see the broader catalog. A seller’s province does not by itself indicate where a product was manufactured or where it can ship.
How do I contact you about an order?
Email support with your order number and a description of the issue. Never send card details or your password.
How do I manage my seller account?
Open Seller dashboard from the account menu or the footer. Approved sellers can manage their store through the connected marketplace dashboard.
Is this the final version of Toundra?
No. This is a pilot. We are refining the experience with feedback from shoppers and sellers.
Still need a hand?
Our support email will be available before the pilot opens for orders.